Refund policy

We gladly accept returns and exchanges within 14 days of purchase, provided the item is in its original packaging with all tags intact. We reserve the right to decline returns or exchanges for items in unsatisfactory condition.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at potomacriverkids@gmail.com.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Potomac River Kids does not cover return shipping costs but will happily cover the shipping cost of all outgoing exchanges.

You can always contact us for any return questions at potomacriverkids@gmail.com. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. We do not accept returns or exchanges on sale items, gift cards, holiday merchandise, hats, socks, slippers, hair accessories, teethers, dining sets, or pacifiers. We also do not accept returns on any stuffed toys, with the exception of manufacturer defects. 

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at potomacriverkids@gmail.com.